Lengthy queues

My recent visit to an office of the National Database and Registration Authority (Nadra) left me taken aback by an unbelievably lengthy queue. Fatigue set in long before I could even reach the counter. Interestingly, this Nadra office is situated in Islamabad, the federal capital. Despite the abundance of managerial staff, only 2-3 of the counters were operational. The lack of efficiency and the utter absence of a streamlined process were conspicuous, making the entire experience way more cumbersome than necessary. It raises questions about the organisation’s commitment to service quality and delivery. The Nadra management needs to rethink its approach and make things more straightforward and less daunting for the people in order to save their time.

SHAH HASSAN

ISLAMABAD

Previous article
Next article
Editor's Mail
Editor's Mail
You can send your Editor's Mail at: [email protected].

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Must Read

Café Chaiwala Arshad Khan London in ‘deep financial trouble’

LONDON: The London café of Pakistan’s most famous Chaiwala Arshad Khan has run into serious financial troubles, a year after its mega launch. The UK...