LAHORE: Punjab Ombudsman retired Maj. Azam Suleman Khan has directed the Multan administration to take swift action in resolving public complaints related to provincial government departments, especially police and revenue departments, to protect public rights.
He said this in a meeting with district administration officers in the office of Commissioner Multan Amir Khattak.
During the meeting, which was attended by Adviser (headquarters) Shafiq Hussain Bukhari, Regional Police Officer Sohail Chaudhary, Deputy Commissioner Umar Jahangir, City Police Officer Mansoor ul-Haq Rana, among others, the provincial ombudsman emphasized the importance of addressing public grievances promptly and efficiently, as it encourages more efficient public administration and provides a cost-effective dispute resolution mechanism to the people.
He also highlighted the importance of the platform of district ombudsman offices and encouraged the administration to work closely with them to ensure that citizens’ complaints are resolved in a timely and effective manner.
“Many of the complaints we receive relate to police and revenue departments, and it is essential that we work together to address these issues and ensure that citizens’ rights are protected,” said Khan.
“I urge the Multan administration to take timely actions to address these complaints and work closely with the regional ombudsman office to resolve the public grievances.”
In addition, the Ombudsman instructed the focal persons of provincial departments to respond promptly to cases sent by the head office and regional ombudsman offices. He also acknowledged the district offices’ role in facilitating plaintiffs in resolving their issues and praised the diligent use of information technology, which has made the process of public relief more efficient.
Earlier, Ombudsman Khan chaired a departmental meeting at the Multan office to review the performance of consultants and an advisor of ten districts of southern Punjab.
