Ombudsman orders immediate resolution of expatriates’ grievances

LAHORE: The Office of Punjab ombudsman received so far this year over 17,624 complaints lodged by Pakistan nationals living abroad and involved provincial government departments.

The advisors and consultants working in regional offices should proactively work to play their role in the solution of public issues in their districts, said retired Maj. Azam Suleman Khan, the ombudsman, while presiding over a meeting of advisors and consultants from 14 districts at his office on Friday.

The performance of advisors and consultants regarding the resolution of public complaints was reviewed and they were instructed to dispose of complaints within a fixed time frame.

The ombudsman further directed the complaints of the overseas Pakistanis about provincial government departments should be resolved on a priority basis.

Alongside this, advisors and consultants should submit the monthly reports of their office by the 5th of every month to the head office for review of their performance.

He noted with satisfaction that a working group has been constituted to formulate policies for the government to end online harassment. Khan further directed the people should also be sensitised about the presence of a free institutional mechanism for protecting public rights at the grassroots.

The toll-free helpline 1050 is another facility to note and record public complaints round the clock, he remarked.

The construction of regional office buildings in five districts has been completed and this will further strengthen the institutional presence of this office in the province, he said.

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