PM directs full digitization of Hajj services, govt facilities

• Premier Shehbaz orders NITB to digitize all stages of Hajj to facilitate pilgrims
• Says Asan Khidmat Markaz in Islamabad ready to serve citizens, promising to review QR-based feedback system for overseas Pakistanis soon
• Emphasizes One Patient One ID system to improve service delivery in public hospitals

ISLAMABAD: Prime Minister Muhammad Shehbaz Sharif on Monday instructed officials of the National Information Technology Board (NITB) to ensure complete digitization of all critical stages of Hajj this year, aiming to facilitate pilgrims and make access to government services easier and more efficient for citizens.

Chairing a review meeting on NITB initiatives, the prime minister appreciated the extensive preparations made by the Ministry of Information Technology and other concerned ministries for setting up the Asan Khidmat Markaz in the federal capital. He also announced plans to soon hold a review meeting on the implementation of a QR-based feedback system for overseas Pakistanis.

وزیراعظم محمد شہباز شریف کی زیرِ صدارت این آئی ٹی بی (NITB) کے امور پر اجلاس

وزیراعظم کی حجاج کرام کی سہولت کے لیے اسی سال سے حج کے تمام ضروری مراحل کو مکمل ڈیجیٹائز کرنے کی ہدایت

اجلاس کے دوران بریفنگ میں بتایا گیا کہ این آئی ٹی بی کے نئے سی ای او کی تعیناتی کے بعد ادارے کے… pic.twitter.com/9Yd2eTHdD5

— Government of Pakistan (@GovtofPakistan) January 12, 2026

During the briefing, NITB officials informed the prime minister that following the appointment of the new CEO, the institution’s structure was being reorganized to align with contemporary technological requirements. Officials confirmed that all preparations for the Asan Khidmat Markaz to serve citizens in Islamabad had been completed.

وزیراعظم محمد شہباز شریف کی زیرِ صدارت این آئی ٹی بی (NITB) کے امور پر جائزہ اجلاس

وزیراعظم کی وزارتِ انفارمیشن ٹیکنالوجی اور دیگر متعلقہ وزارتوں کی طرف سے اسلام آباد میں آسان خدمت مرکز کے قیام کے لیے بھرپور تیاریوں پر پذیرائی۔

اجلاس میں بریفنگ دی گئی کہ این آئی ٹی بی کے نئے سی… pic.twitter.com/6wUF8gmpwg

— Government of Pakistan (@GovtofPakistan) January 12, 2026

They further highlighted that a secure new app integrating all government sector institutions would be launched soon. In addition, an integrated One Patient One ID system was in the final stages of preparation to ensure timely and improved service delivery in public hospitals. Officials emphasized that the system would enhance hospital performance and provide better care for patients.

Prime Minister Muhammad Shehbaz Sharif chairs a review meeting on National Information Technology Board. pic.twitter.com/9o2PbYOsaZ

— Government of Pakistan (@GovtofPakistan) January 12, 2026

The briefing also covered the development of an analytics dashboard for the judiciary using big data to improve decision-making and service efficiency. It was noted that NITB currently manages over 145 government websites, more than 126 portals, and 31 mobile applications to strengthen e-governance and digital outreach.

Federal Minister for Economic Affairs Ahad Khan Cheema, Federal Minister for Information Technology Shaza Fatima Khawaja, and senior government officials attended the meeting.