PSCA launches crackdown on hoax callers

LAHORE: The Punjab Safe Cities Authority (PSCA) has decided to begin strict legal action against people making fake, hoax and irrelevant calls to the provincial emergency helpline 15, saying misuse of the free service is affecting its ability to respond to genuine emergencies.

According to a PSCA spokesperson, cases will be registered against those found abusing the emergency system. The authority has identified the top 150 habitual hoax callers and has formally started legal proceedings against them.

The move comes after a sharp increase in non-serious calls to the helpline. Official figures showed that more than 724,000 fake or irrelevant calls were received in April 2026 alone, which officials described as an alarming number.

"Such calls keep the emergency line engaged and can delay timely assistance to citizens facing real crises," the spokesperson said, adding that misuse of the service could put lives at risk.

The PSCA said it has also been carrying out monthly call-backs to around 200 people identified as making unnecessary calls, warning them and urging them to use the service responsibly.

Legal consequences warned

Officials reiterated that helpline 15 is a free emergency service provided by the Punjab government and said its misuse is a legal offence. They warned that those violating the law would face legal consequences.

The authority urged the public to use the helpline only in emergency situations so that people in actual need can receive prompt assistance.

The PSCA also said the service remains fully operational and that it continues to provide immediate support to citizens through modern technology during emergencies.

The latest action reflects the authority’s concern that repeated misuse of the emergency line can obstruct access for callers seeking urgent help. By initiating proceedings against habitual offenders and continuing its warning campaign, the PSCA said it aims to ensure that helpline 15 remains available for legitimate emergencies.

Officials maintained that responsible use of the service is essential for timely emergency response and public safety across the province.