The libraries are entering an uncertain future. Once libraries have been regarded as a community engagement, a sanctuary of knowledge, and a bastion of intellectual freedom. In the past, libraries were regarded as a hub of archival resources, with their primary function being to preserve human knowledge and provide access to books, journals, and other printed and non-print materials. Libraries of the contemporary era are facing unprecedented challenges due to the rapid emergence of new technologies and global disruptions, such as the COVID-19 pandemic. These changes continuously create an uncertain future for the libraries. Library scholars believe that the future of libraries lies in the growth and reinvention of their ability to adapt, innovate, and place the patrons at the center of their services. Undoubtedly, libraries that do not adopt innovations and change their services according to their patron’ needs will diminish their reputation.
The digital revolution has dramatically transformed how information is created, shared and consumed. The rise of digital databases, e-books, and online learning platforms has diminished the role of libraries and their physical entities. In the era of COVID-19, Libraries worldwide faced closures and were forced to accelerate their digital transitions. Those with limited resources and outdated technologies had to stop their operations. Many institutions pivoted to offering online workshops, e-resources, and virtual reference services. In such transitions, libraries remain at the forefront, ensuring patrons can still access information. Such a shift brought traditional libraries into a state of decline. The majority of libraries with limited internet facilities ceased their operations, leaving patrons disappointed. Such transitions have undervalued the role of libraries, particularly those in developing countries. Since the COVID-19 pandemic, patrons now expect user-friendly digital interfaces, online services and mobile applications to sort their academic needs, designed to minimize physical visits to their respective libraries. Primarily, contemporary libraries must prioritize both digital and physical spaces to fulfill the demands of their patrons in times of need. Libraries that rely on physical entities, such as printed books, journals, and magazines, can no longer survive without adopting modern technologies as an essential part.
Artificial Intelligence (AI) and machine learning have emerged as transformative forces that could redefine the functions of libraries. In the past, people preferred classification and cataloging to search and retrieve the information they desired, but now they rely more on personalized recommendations and chatbots. The use of AI in library services has brought about tremendous revolutions, particularly in the areas of chatbots, a human-centered approach, and digital literacy. It is assumed that before the advent of AI, Google reduced the value of libraries; however, now ChatGPT has even surpassed Google. Now, libraries are embracing advanced technologies like AI to address digital literacy, misinformation, and the complexities of generative AI. In an era of information overload, libraries can serve as trusted institutions that empower patrons to distinguish between credible and misinformation. As digital content circulates at an alarming speed without accountability, libraries can offer training programs on digital and media literacy to inform citizens about critical thinking skills.
Libraries with physical space should remain relevant; however, their design and functions must evolve despite the dominance of digital technology. Modern libraries are providing collaborative spaces, flexible layouts, and experiential environments, contrary to traditional reading rooms. This dynamic change can sustain its physical outlook. COVID-19 has transformed the nature of modern libraries, introducing various electronic gadgets such as self-service kiosks, touchless technologies, and adaptable spaces that prioritize health and safety. But these kinds of experiments were introduced in advanced countries. The uncertain future of libraries also involves questions of inclusivity and representation. Libraries in advanced nations, such as the UK, Canada, and the USA, have responded to community needs by offering materials in Indigenous languages to serve the diverse populations. Such initiatives highlight the importance of libraries and ensure services that attract communities of diverse geographic backgrounds. Digital services have become an essential part of modern libraries, particularly for individuals from marginalized backgrounds. It is the responsibility of libraries to offer both online and offline services, providing them with equitable access to information.
Despite these services, libraries around the world, particularly those in developing countries, face daunting challenges such as staffing shortages, shrinking budgets, and rapid technological change, which place immense pressure on institutions. It is assumed that the future of libraries is uncertain; however, uncertainty should not be mistaken for decline. Still, libraries remain crucial public institutions, but their relevance relies on their willingness to adapt to technological and social transformations, embracing digital transformation and reimaging physical spaces, and listening closely to patrons. Libraries can reinvent themselves in the uncertain future. It is the responsibility of communities, stakeholders, and governments to make libraries even more essential.
