Holy Family Hospital launches training and counselling drive for staff

RAWALPINDI: Holy Family Hospital (HFH) has launched a training and counselling drive aimed at promoting positive interactions between patients and hospital staff while reducing conflicts in the healthcare facility.

Initiative targets improved patient-staff relations

The programme has been designed to foster a more supportive and respectful environment within the hospital by equipping staff members with the necessary skills to handle patient interactions more effectively. The training and counselling initiative seeks to address issues that often lead to tensions between healthcare workers and those seeking medical treatment at the facility.

The drive is expected to help reduce the frequency of conflicts that can arise in high-pressure hospital settings, where both patients and staff often face stressful circumstances. By providing targeted training, the hospital administration aims to ensure that staff are better prepared to manage difficult situations with professionalism and empathy.

Focus on positive interactions

The counselling component of the initiative is intended to provide hospital personnel with tools and strategies for maintaining composure and engaging constructively with patients and their families. The programme underscores the importance of communication skills and conflict resolution techniques in a healthcare environment.

Holy Family Hospital, one of the major public sector healthcare institutions in Rawalpindi, handles a significant volume of patients on a daily basis. The launch of this training and counselling drive reflects an effort by the hospital's management to improve the overall quality of service delivery and create a more harmonious atmosphere for both patients and staff members.

The initiative is part of broader efforts to enhance the patient experience at the facility and ensure that healthcare workers are supported in their roles through professional development opportunities. The programme is expected to benefit a wide range of hospital employees who interact directly with patients as part of their duties.