My recent visit to an office of the National Database and Registration Authority (Nadra) left me taken aback by an unbelievably lengthy queue. Fatigue set in long before I could even reach the counter. Interestingly, this Nadra office is situated in Islamabad, the federal capital. Despite the abundance of managerial staff, only 2-3 of the counters were operational. The lack of efficiency and the utter absence of a streamlined process were conspicuous, making the entire experience way more cumbersome than necessary. It raises questions about the organisation’s commitment to service quality and delivery. The Nadra management needs to rethink its approach and make things more straightforward and less daunting for the people in order to save their time.
SHAH HASSAN
ISLAMABAD
